Every successful relationship relies on effective communication, and the same is true for the relationship between a landlord and their tenants.
The following are 3 effective tenant communication tips shared by a leading property management group:
1. Maintain Professionalism – Understand that your relationships with your tenants are business-related and must be treated professionally. A respectful, non-emotional tenant communication style is recommended, using “sir” or “ma’am” to address them.
2. Have Flexibility with Tenant Communication – Not one communication method fits all, and the same is true for your tenants. Rather than thinking about your own commuincation preferences or even those of the majority, ask each of your tenants how they most prefer to be contacted.
Bonus Tip! Providing multiple options for tenant communication keeps you as flexible as possible. In addition to email, voice and SMS text messaging, consider translating messages into the native language of the tenant as well.
3. Communicate with Tenants Frequently – Do not hesitate to over communicate with tenant, according to experts. In fact, property managers that have effective tenant communication are more successful in attracting and retaining tenants to their properties. Clearly, getting information to your tenants, whether crucial or informational, is a very high priority.
Alert Solutions can help you experience all of these benefits. Download our Guide to Effective Tenant Communication and get started today!