Alert Solutions Blog

3 Tips for Effective Landlord-Tenant Communication

Posted by Philip Young on Thu, Nov 19, 2015 @ 11:11 AM

Every successful relationship relies on effective communication, and the same is true for the relationship between a landlord and their tenants.

Often times, landlords forget that their tenants are actually their customers, so tenant communication is vital to keep them satisfied and retained.TenantCom.png

The following are 3 effective tenant communication tips shared by a leading property management group:

1. Maintain ProfessionalismUnderstand that your relationships with your tenants are business-related and must be treated professionally. A respectful, non-emotional tenant communication style is recommended, using “sir” or “ma’am” to address them.  

2. Have Flexibility with Tenant CommunicationNot one communication method fits all, and the same is true for your tenants. Rather than thinking about your own commuincation preferences or even those of the majority, ask each of your tenants how they most prefer to be contacted.

Bonus Tip!  Providing multiple options for tenant communication keeps you as flexible as possible.  In addition to email, voice and SMS text messaging, consider translating messages into the native language of the tenant as well.

3. Communicate with Tenants FrequentlyDo not hesitate to over communicate with tenant, according to experts. In fact, property managers that have effective tenant communication are more successful in attracting and retaining tenants to their properties. Clearly, getting information to your tenants, whether crucial or informational, is a very high priority.

Alert Solutions can help you experience all of these benefits.  Download our Guide to Effective Tenant Communication and get started today!

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Topics: property management, tenant communication, tenant notifications

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