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Sarah Autore

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3 Tenant Retention Tips for the Newest Wave of Renters: Generation Z

Posted by Sarah Autore on Wed, Jan 17, 2018 @ 11:01 AM

In the world of property management, it’s important to stay informed and prepared of the latest rental trends. It’s also important to understand the different audiences and demographics of the tenants you’re renting to. Perhaps the newest of those demographics are renters from ‘Generation Z’.

Generation Z is generally defined as people born between 1995 - 2010. As this age group is starting to come of age and venture out on their own (23 million of them, in fact) – property managers should start paying attention to this next wave of tenants.

Generation Z is rapidly increasing in the rental market (already 14% and growing), and many rental properties are beginning to adjust and modernize business practices to attract these tenants.

Here are 3 notable tenant retention tips for Generation Z:

1. Online Capabilities are Non-Negotiable youngadults.jpg
Those part of Generation Z have never known a world without technology and automation. This age group grew up  right in the midst of the internet boom, smartphones, and social media – meaning it’s the only way they do business with these types of tenants. To achieve tenant retention and tenant satisfaction with this group, property managers will need to first have the understanding that technology is no longer seen as an ‘amenity’ or ‘luxury’, but rather the bare minimum.

2. Social Media is Held to a High Standard
Before even stepping foot on your property for a tour, Generation Z tenants likely already know every detail about the space. Thanks to social media and online review platforms – there’s an endless amount of information at their fingertips. In fact, if this group of renters can’t find any pictures or information about your property online first, it’s likely they won’t even waste their time coming to look in person. Generation Z renters also have a lack of trust towards typical marketing efforts, and are much more swayed by tenant communication tactics like online referrals and social word of mouth.

3. Fast Response Times are Expected
Generation Z renters are accustomed to tenant communication that is instant. After all, they grew up in an age where text messages and emails were the most common forms of communication.  To achieve good tenant communication with them, property managers will need to have quick response rates to any tenant inquiries, questions, or maintenance issues. Many property managers are investing in property management systems that allow them to reach tenants with the push of a button through voice, email or SMS text message.

Did You Know? Alert Solutions can help. Download our tenant communication brochure to learn more about personalized tenant communication channels.

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Topics: property management, tenant retention, tenant communication, tenant satisfaction

3 Ways Technology is Vital to Patient Engagement

Posted by Sarah Autore on Wed, Jan 10, 2018 @ 11:01 AM

The endeavor to achieve good patient engagement is critical to every medical practice. While patient engagement gained traction as an emerging movement many years ago, there are still many challenges medical practices face in trying to achieve it.

What has helped tremendously for many is the use and evolution of technology – tools like automated patient communication solutions, online patient portals, and even social media have all created a culture of more engaged doctor/patient relationships than ever before.

To really understand the tremendous effect, take a look at these 3 significant ways technology has become vital to improving patient engagement:

Technology Reduces Time and Costs
Because of technology, paperwork is reduced, patient information is more accurate, and scheduling is more efficient. Through electronic medical records, online payment options, and automated patient notifications, staff is now freed up to focus more on what really matters – patient engagement and fostering a positive patient experience.

Technology Creates More Informed Patients 
patientpreferences.pngPatients who are engaged in their health are more likely to have better health outcomes. Technology has created more opportunities and resources for patients to utilize in order to become more informed. In fact, 1 in every 20 Google searches is for health-related information. While medical practices should strive to be the number one patient resource for accurate health information, they should still encourage behavior that demonstrates levels of patient engagement through use of online tools.

Technology Increases Patient Satisfaction
The combination of patients being more informed and having more resources at their disposal results in higher levels of patient satisfaction. Technology has helped to instill a larger sense of confidence in patients when it comes to their health. Factors like being able to research health information before and after their visits, easily communicating with their doctors via patient portals, and receiving automated patient notifications through their preferred communication methods are all technological advances that contribute to better patient communication and higher levels of patient satisfaction.

We can help! Alert Solutions helps medical practices automate important patient communications through multiple channels including email, voice, and text. Click here to learn more.

patient communication

 

Topics: automated patient notifications, Medical, patient communication, patient satisfaction, patient retention, patient engagement

Is Your Parent Engagement Strategy Working? 3 Signs To Look for at Your K-12 School

Posted by Sarah Autore on Wed, Jan 03, 2018 @ 13:01 PM

Good parent engagement is a common goal of any school because it has so many benefits that ultimately lead to student success – this much we know.

However, a more challenging aspect of parent engagement is actually determining how to measure the success or effectiveness of the parent engagement strategies you put into place at your k-12 school. Not only is it vital to implement parent engagement plans, but school administrators must also take the time to determine if those plans are actually working.

While every k-12 school environment is different, there are some common indicators you can consider to determine if your school’s parent engagement strategies are effective. Signs of effective parent engagement include:

1. Increase in Attendance Rates
When parents are engaged in their child’s learning, school is made a top priority. This teacherparents.jpgtranslates into higher student attendance rates and lower rates of chronic absenteeism. It’s up to both school staff and parents to ensure that the importance of regular attendance is cultivated both in class and at home. When attendance rates rise, it’s a good indicator that parents are committed and engaged.

2. Increase in Graduation Rates
There are many factors that go into making sure your students are succeeding and making it to graduation. Perhaps one of the most important factors is good parent engagement. In fact, studies show students who have consistently engaged parents are more likely to graduate than students who do not. If you’re seeing an increase in graduation rates at your school, then it’s likely in part to good parent engagement strategies.

3. Lower Rates of Bullying
Children learn many of their positive AND negative behaviors at home, so it’s likely that students could pick up bullying behaviors from what they experience at home. Parents who are engaged are less likely to demonstrate negative behaviors at home because they understand the effect it can have on their child and their academic success. Studies have also proven that schools with higher parent engagement rates usually see less incidents of bullying.

Did You Know?  Alert Solutions offers a suite of k-12 school notification systems designed to improve parent engagement and communication. To learn more, click here.

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Topics: bullying, school announcement, power announcement, powerschool, education, parent engagement

Increase Tenant Safety This Winter Season - 3 Tips for Property Managers

Posted by Sarah Autore on Thu, Dec 14, 2017 @ 13:12 PM

The winter season provides many opportunities for cold-weather hazards and safety threats to property managers and tenants. The good news is that many winter-related issues can be prevented through ample preparation and efficient tenant communication.

Consider the following tenant safety tips for your property this winter season:

1. Establish a Snow Removal Plansnowremovalproperty.png
Snow and ice are perhaps the biggest
tenant safety winter hazard, especially if you live in the 
Northeast. However, even small amounts of snow in uncommon areas like the South and West Coast have proven to shut cities down due to lack of preparation. No matter your geographic location, being prepared for snowy conditions at your property will keep tenants safe and increase tenant satisfaction. Have a plan in place and inform residents ahead of time how snow and ice removal will be taken care of throughout the property.

2. Educate Tenants on Winter Property Guidelines
Sometimes the winter sneaks up on us, seemingly appearing out of nowhere and leaving many property managers scrambling to prepare. At the the first sign of chill, be proactive and provide your tenants with some winter tenant safety reminders. Threats like carbon monoxide, power outages, bursting pipes, and issues due to open flames from a fireplace or candle are all common tenant safety issues during the winter. Consider communicating with tenants about your guidelines surrounding these hazards, and provide advice on what they can do to prepare.

3. Have a Tenant Notification System in Place
Having a tenant communication plan in place during the winter months will alleviate a lot of stress for both property managers and tenants alike. Especially during the winter, the ability to reach all tenants quickly in case of an emergency or to provide updates during a storm is essential to tenant safety, tenant retention and tenant satisfaction. The best way to ensure tenant safety is to clearly communicate all rules, guidelines, and updates to your tenants through their preferred communication methods.

Alert Solutions can help you automate tenant communication easily and effectively through email, voice, and SMS text messaging. To learn more, download our best practice guide today.

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Topics: property management, tenant communication, tenant safety, tenant satisfaction

3 Tips to Increase Patient Engagement During the Holiday Season

Posted by Sarah Autore on Thu, Dec 07, 2017 @ 11:12 AM

The holiday season is often the busiest time of year for most families. With so much focus on holiday planning and events, the last thing on your patients’ minds is communicating with their doctor’s office.

During such a hectic period, it’s even more likely that your medical practice will experience higher patient no-show rates and revenue loss. But, there are steps your medical practice can take to increase patient engagement during the holiday season.

We’ve compiled 3 patient engagement tips to break through the holiday clutter:

1. Focus on Patient Communication with Automated Appointment Reminders
Did you know that sending automated appointment reminders to your patients can reduce missed appointments by up to 40%? Not only that, but sending automated appointment reminders through patient-preferred  communication methods (text, voice or email) makes them 5 times more likely to show up for their scheduled appointment. With their minds elsewhere during the holidays, automated appointment reminders not only get patients in the door, but can also improve patient satisfaction by going the extra mile to ensure your patients get the care they need. 

2. Use Flexible Scheduling to Increase Patient Satisfaction HolidaySteth-756901-edited.jpg
To increase patient engagement, demonstrate to your patients that you understand how challenging this time of year can be. The request for reschedules is likely higher during this season, so plan ahead at your medical practice to be as accommodating as possible. Consider keeping gaps within your daily schedule to fit last minute changes, or implement a
patient ‘stand-by’ list for those looking to reschedule as soon as possible. Especially around the holidays, a little accomodation goes a long way to increase patient engagement, improve patient satisfaction, and optimize patient retention

3. Leverage Social Media to Improve Patient Engagement
If your medical practice already has a social media presence, the holiday season is a great time to increase social media use to build up patient engagement. If your medical practice has not yet implemented social media tools like Facebook and Twitter, it’s a great time to start! The holidays provide plenty of social media content opportunities – consider sharing office holiday photos, tips for staying healthy during the holiday season, or even running a holiday patient raffle. Regular use of social media will keep you top of mind with patients year-round!

patient communication

Topics: appointment reminders, automated patient notifications, Medical, patient communication, patient satisfaction, patient retention, patient engagement

Improving Tenant Retention During the Slow Season - 3 Tips

Posted by Sarah Autore on Thu, Nov 16, 2017 @ 14:11 PM

It’s no secret that the bustle of summertime begins to wind down as we approach the fall and winter months.  This is especially true in the property management business, as filling vacant units during the off-season is almost twice as difficult, according to a recent survey.

winterapartment.jpg

This slow season - typically October through March - can be a challenge for property managers, with empty units causing frustration and decreasing revenue.  But, there are steps a successful property manager can take to improve tenant retention and better offset the slower months.

Consider these 3 Tenant Retention tips:

1. Focus on Tenant Satisfaction Initiatives
Happy tenants are more likely to renew or extend leases, leaving you with less vacancies to fill during those fall and winter months. If your property finds itself vacant often, try revisiting some basic approaches that are likely to increase tenant satisfaction and tenant retention. Consider whether tenant grievances are being followed-up on in a timely manner, if property maintenance is regularly kept up, and if tenant communication is effective.

2. Evaluate Rental Terms and Pricing
Increasing tenant retention may be as simple as re-evaluating the rental agreements you set forth. If new business is consistently non-existent from October - January, than you might consider standardizing longer rental terms, or adjusting them accordingly to last through those harder-to-rent months. Another tenant retention factor to watch is whether your pricing aligns with market value and surrounding competition. If your pricing is substantially higher than the rest, you can offset those slow months with a lower cost offer.  

3. Invest in Digital Property Management Tools
Implementing digital property management tools is one of the most effective ways to strengthen tenant communication and improve tenant retention. The importance of capabilities such as paying rent and checking the status of maintenance online is on the rise, and property managers who can accommodate this newer tenant need are more likely to increase tenant retention and keep units full year-round. Not only that, but implementing a digital tenant communication system  property management system enables property managers to reach tenants at various properties with the push of a button – reducing both time and cost!

Did You Know? Alert Solutions can help. Download our tenant communication brochure to learn more about improving tenant retention through the use of multiple personalized communication channels.

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Topics: property management, tenant retention, tenant communication, tenant satisfaction

Implementing Patient Engagement Tools at Your Medical Practice – 3 Things to Consider

Posted by Sarah Autore on Thu, Nov 02, 2017 @ 11:11 AM

Patients are beginning to rely on more modern patient communication tools to become better engaged in their healthcare. Medical practices face the challenge of implementing patient communication tools that will increase patient engagement, streamline operations, and be cost effective all at the same time.

patientengagement.jpg

Deciding to implement patient engagement technology is an easy choice – studies show these tools increase patient satisfaction, patient retention, and practice revenue. The more challenging decision then is to determine which patient engagement solution is right for your medical practice.

If you are looking to implement a patient engagement tool at your medical practice, consider the following tips:

1. Patient Communication Styles are Important
Patient communication is much more effective when it allows you to reach patients through their preferred communication channel. Accommodating your patients’ communication preferences will ultimately increase their level of patient satisfaction with your medical practice. You’ll want to consider patient engagement tools with access to voice, email, and SMS text message capabilities.

2. Automation Helps Your Patient and Your Medical Practice
When a patient receives an automated appointment reminder, they are 40% more likely to show up for their appointment. This ensures your patient is receiving the care they need, while simultaneously increasing revenue for your medical practice. Not only that, but implementing automated appointment reminders also saves hours of precious staff time – freeing them up to truly focus on better patient care. When deciding on a patient engagement tool, make sure automation is at the top of your list.

3. Personalized Patient Communication Goes a Long Way
Thanks to rapid technological advances over the last few years, people have become accustomed to personalized communications from everyone – including their medical provider. A patient engagement tool that gives you the ability to merge specific patient details into your patient communications can be extremely effective in increasing patient satisfaction and overall trust. Though these details may seem small, they have the ability to forge a more impactful and personal connection with your patients.

We can help! Alert Solutions helps medical practices automate important patient communications through multiple channels including email, voice, and text. Download Our Brochure to Learn More.

patient communication

Topics: appointment reminders, automated patient notifications, Medical, patient communication, patient satisfaction, patient retention, patient engagement

3 Tenant Safety Tips for Property Managers this Halloween

Posted by Sarah Autore on Thu, Oct 26, 2017 @ 10:10 AM

Halloween often brings fun and excitement into most homes, apartments, and neighborhoods – But it can also bring concerns of increased tenant safety risk to many property managers.

You don’t have to ban the festive celebration from your rental properties all together, but some advanced preparation will help you increase tenant safety and reduce the risk of property damage to ensure everyone has a safe and enjoyable Halloween.

Here are 3 areas property managers can focus on this Halloween season to ensure tenant safety:

1. Increase Tenant Safety by Preparing for Large Gatherings
Between trick or treating, costume parties, and spooky attractions – the foot traffic in most neighborhoods skyrockets on Halloween night, bringing additional tenant safety halloweenblogimage.jpgrisks. A little extra preparation will not only minimize risk at your property, but will also help increase tenant satisfaction. Ensure all areas of the property are well lit and pathways are cleared for trick-or-treaters. The risk of fires also increases on Halloween night, meaning you should check that all property units have functioning smoke detectors and fire alarms.

2. Increase Tenant Safety and Minimize Damage by Inspecting the Property
Inspecting your property areas before and after Halloween is an effective way to demonstrate your commitment to tenant safety. It also sends a message to tenants that they’ll be held accountable for any damage they cause to the property and surrounding areas. While instances of vandalism or theft may not necessarily be the fault of your renters, a property inspection will encourage them to be a little extra vigilant on Halloween night and hopefully improve tenant safety and minimize damage to their belongings and your property.

3. Increase Tenant Safety by Having Good Tenant Communication
Effective tenant communication is a must around Halloween. The best way to ensure tenant safety is to clearly communicate all rules, guidelines, and restrictions to your tenants prior to the holiday. Send a friendly reminder that outlines policies on parties and gatherings - including any curfews, parking restrictions, or noise ordinances. Clearly state any regulations regarding candles and use of open flames. And ensure that no confusion exists regarding use of shared or common areas within your property.

Preserve the festive nature of Halloween while promoting tenant safety and property regulations. Alert Solutions can help you automate tenant communication easily and effectively through email, voice, and SMS text messaging. To learn more, download our best practice guide today.

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Topics: property management, tenant communication, tenant safety, tenant satisfaction

Improving Patient Retention at Your Medical Practice - 3 Ways the Front Office Staff Can Help

Posted by Sarah Autore on Thu, Oct 12, 2017 @ 15:10 PM

You’ve heard it a million times – patient satisfaction is the key to a successful medical practice. Your levels of patient satisfaction are a key indicator of patient retention – without which, your medical practice will suffer.

It’s vital for medical practices today to place importance on maintaining patient retention, as obtaining new patients costs five times as much. In an environment where an increasing number of medical practices are looking to do more and spend less, it’s also important to consider patient retention methods that are cost effective.

You might not need to look much further than your front office staff to achieve this. That’s because studies show high quality patient care is not the only driver of patient retention. In fact, front office staff has been shown to play a crucial role in turning new patients into return patients.

3 important patient retention factors your front office staff is responsible for:

1. First (and Last) Impressions
Your patients expect a positive experience from the moment they step foot in your medical practice. However, the most important impression is probably the last one. Patients often come out of the exam room with questions, concerns, and the need for follow up. Encourage your front office staff to address them happily and efficiently in order to leave your patient with a good lasting impression.

2. Effective Patient Communication
Many medical practices struggle with finding time to implement effective patient
 medical reception.jpgcommunication strategies, but good patient communication is proven to increase patient satisfaction. While digital patient communication tools are vastly on the rise, one of the most effective patient communication methods is still face-to-face interaction. Your front office staff is crucial to forging an impactful personal connection with your patients.

3. Adequate Patient Follow-Up
Patient experience does not end when the patient leaves your medical practice. Automated patient communication solutions enable your front office staff to follow-up with patients in a timely manner and ensure their needs are met until their next appointment. Bonus: Automating follow-up processes like appointment reminders and lab result notifications have also been proven to free up front office staff time – giving them more opportunity to focus directly on the patient.  

We can help! Alert Solutions helps medical practices send important patient communications through email, voice, and text. To learn more about improving patient retention through effective patient communication, download our brochure today!

patient communication

Topics: appointment reminders, automated patient notifications, Medical, patient communication, patient satisfaction, patient retention, patient engagement

Improving Tenant Retention - 4 Tips for Property Managers

Posted by Sarah Autore on Thu, Oct 05, 2017 @ 12:10 PM

What makes a good tenant? Many property managers would answer that question as someone who pays their rent on time, takes care of their rental space, and is courteous and respectful of policies and procedures. Tenants like this can often be more difficult to find, and one thing’s for sure – when you find them, you want to keep them around.

Good property managers know that the cost of attracting new tenants is much higher than the cost of effective tenant retention. In fact, tenant acquisition costs five times more than tenant retention on average.

tenantapproved.png

If you’re fortunate to have good tenants, consider the following tips in order to increase tenant retention:

1. Practice Good Tenant Communication
Effective tenant communication is the first step in creating positive tenant relationships and promoting high levels of tenant retention. Studies also show that interacting with tenants through their preferred method of communication increases all around tenant satisfaction. Implementing a Property Management System that allows you to share important information via popular methods like voice, text, and email can help maintain a personal touch.

2. Take Your Tenant Communication Digital
Adopting a digital tenant communication platform is one of the most effective ways to increase tenant satisfaction and tenant communication. Online capabilities like paying rent or service fees, messaging property management, and checking the status of maintenance requests is priceless for many tenants – not to mention, the new normal.

3. Train Property Management Staff
Property management staff can have a huge impact on tenant retention. They likely interact with tenants more regularly than property managers, and often have a daily on-site presence. They are a direct reflection and your first line of defense for handling many tenant or property issues, so ensure your property staff are adequately trained in accordance with your policies and procedures.

4. Maintain a High Standard
Tenant retention will depend largely on your maintenance and response of common issues. The best way to demonstrate that you care about tenant safety and well-being is by taking excellent care of your property. If tenants have to deal with things like overgrown landscape, malfunctioning heating and cooling, lengthy repair times, and poorly cleared snow – they will consider other options when renewal time comes along.

Alert Solutions can help. Download our tenant communication brochure to learn more about increasing tenant retention through the use of multiple personalized communication channels.

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Topics: property management, tenant retention, tenant communication, tenant satisfaction

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