Alert Solutions Blog

Increase Patient Satisfaction and Maximize Efficiency with Automated Notifications

Posted by Cassie Breen on Thu, Mar 20, 2014 @ 15:03 PM

Patient satisfaction is crucial to medical practices.  This is not only beneficial for the patient, but will ultimately increase patient retention and improve a medical practice’s bottom line. 


Over the past few years, the healthcare industry has seen a shift in the patients experience when visiting a medical practice.  From the time the patient makes the appointment until the post-appointment follow-up, not only is the patient’s perception of the medical office imperative, but also the efficiency of the medical practice as a whole.

This has prompted many medical practices to make investments in quality and processimprovement.  In order to maximize patient satisfaction and engage in communication throughout the appointment process, medical practices must ensure they have optimal efficiency.

In order to maximize efficiency, medical practices can utilize an automated notification system.  An automated notification system can enable medical practice better utilize staff time and increase efficiency.  Patients can be reached through the communication methods they prefer, including email, voice and SMS text messaging.

Medical practices can utilize an automated notification system for tasks such as:

Patients can feel confident that they will receive these important notifications and can be connected to the medical practice staff if necessary through a hot-key press. 

During the visit, medical office staff will no longer be side-tracked by these daily tasks and can ensure that every patient is satisfied during their visit.  This will lead to increased efficiency and patient retention, ultimately increasing your medical practice’s bottom line.

Learn more about utilizing automated notifications with Alert Solutions’ Patient Communication Suite.

Alert Solutions' Patient Communication Suite Download Our Brochure!

Topics: Medical, patient communication, patient satisfaction

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