Alert Solutions Blog

Automated Patient Reminders Improve Medication Adherence, One Study Shows

Posted by Philip Young on Thu, May 28, 2015 @ 10:05 AM

We all forget to do things once in a while; it’s human nature. But the issue of patients forgetting to take their medicine is a serious one. Consider the chilling facts:

  • 125,000 people die each year in the U.S. from not taking their medication correctly.
  • Americans with chronic conditions forget to take their prescriptions 60% of the time.
  • Poor medication adherence accounts for 10-25% of hospital and nursing home stays.
  • This issue costs the healthcare industry $100 - $300 billion in remedial care annually.

Not only is it dangerous to patients’ health, but costly to the overall healthcare industry.

The good news is this: Medication adherence can be improved with minimal intervention!Pharmacy-1-1

Between 2010 and 2011, healthcare giant Kaiser Permanente conducted a study with more than 21,000 of their members. With the use of automated telephone reminders, patients were 4% more likely to take their prescriptions as directed and refill them on time.

While this may not seem like a lot, Bill Vollmer, Senior Investigator in the study, stressed that even a small improvement means a big difference for a large population.

Patients on statins, ACE inhibitors or angiotensin receptor blockers that received automated reminders also saw improvement in their cholesterol levels, the study found.

Is your medical practice using automated reminders to improve patient medication adherence? If not, Alert Solutions can help!

Download our brochure to learn more about Alert Solutions’ Patient Communication Suite today!

To read the rest of the study’s results, click here.

Alert Solutions' Patient Communication Suite Download Our Brochure!

Topics: automated refill reminders, automated collection reminders, automated patient notifications, Medical, patient communication, medication adherence

Medication Adherence: Study Shows Patient Communication Plays a Major Role

Posted by Cassie Breen on Thu, Feb 06, 2014 @ 13:02 PM

Medication adherence has been an ongoing obstacle for medical providers.  Not only could poor medical adherence have a detrimental effect on a patient’s care, but also on the healthcare industry in general due to the high costs associated with unfilled prescriptions.

A recent study has shown that patient communication plays a large role in medication adherence.  The study, led by Dr. Neda Ratanawongsa, an assistant professor in the department of medicine at University of California, San Francisco, found that 30-percent of the patients surveyed were not taking their medications as they should be.medicationadherance resized 600

"Rates for non-adherence were 4 to 6 percent lower for patients who felt their doctors listened to them, involved them in decisions and gained their trust. By supporting doctors in developing meaningful relationships with their patients, we could help patients take better care of themselves," Dr. Ratanawongsa explained.

Some patients who participated in the study explained that they do not feel connected with their medical providers or did not understand the medication instructions given by their medical provider.  Even if the medical provider had quality patient communication on matters that were not relative to medical adherence, medical adherence still showed improvement.

Medical providers can help improve medication adherence rates through implementing an automated messaging system.  An automated messaging system will benefit the medical practice through elements such as:

1.) Automated prescription refill reminders

By sending out automated prescription refill reminders using patients- preferred communication methods including email, SMS text and voice messaging, healthcare professionals can remind patients about their prescription and enable them to refill or speak to a pharmacist or medical provider at the press of a button.

2.)  Improving Patient Communication

Automating day-to-day tasks such as appointment reminders, lab result notifications, and collection reminders frees up staff time for more face-to-face interaction with visiting patients. Medical providers can focus extra time counseling patients that are chronically ill, continuously forgetting to refill prescriptions and educating their patients on the risks associated with medication non-adherence.

Learn how you can maximize patient communication through automated notifications and improve medical adherence in your medical practice today!

Alert Solutions' Patient Communication Suite Download Our Brochure!

Topics: automated refill reminders, Medical, patient communication, medication adherence

Struggling with Medication Adherence? Automated Prescription Refill Reminders Can Help

Posted by Cassie Breen on Wed, Sep 04, 2013 @ 15:09 PM

A large problem in America for adults prescribed ongoing medication for a chronic condition is medication adherence.  A recent report released by the National Community Pharmacists Association (NCPA) shows adults 40+ prescribed ongoing medication receive a combined grade of C+ for medication adherence.  This is an alarmingly low grade due to the amount of risks and costs associated with medication non-adherence.medicationadherance resized 600

The top two highlights of the report include:

1. Patients’ personal connection with medical professionals and remaining informed were among top predictors of medication adherence.

2. “Simply forgetting” was most common response from non-adherent respondents.

Healthcare professionals can help improve medication adherence rates by implementing automated prescription refill reminders.  By sending out automated prescription refill reminders through patients- preferred communication methods including email, SMS text and voice messaging, healthcare professionals can remind patients about their prescription and enable them to refill or speak to a pharmacist or health professional at the press of a button.

By utilizing automated prescription refill reminders, healthcare professionals can focus extra time counseling patients that are chronically ill and continuously forgetting to refill prescriptions, instead of manually reminding  a patient who does not habitually forget to refill.  It is important for healthcare professionals to educate their patients on the risks associated with medication non-adherence.

Through automated prescription refill reminders and patient education, medication adherence rates can increase, lowering risks to patients and curbing costs for the healthcare industry associated with unfilled prescriptions. 

Download our patient engagement brochure to learn more about Alert Solutions’ Patient Communication Solution today!

Topics: automated refill reminders, Medical, patient communication, medication adherence

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