Alert Solutions Blog

Automated Patient Reminders Proven Effective for Recalls, Survey Says

Posted by Philip Young on Thu, Sep 10, 2015 @ 11:09 AM

Patients who miss their scheduled appointments or fail to complete preventive screening are of particular concern to healthcare providers.  If the patient is 65 years or older, the concern is even greater.

Unfortunately, keeping these patients engaged with their health has been somewhat of a challenge.  CDC figures have indicated that more than 50% of patients 65 or older have not completed all clinical preventive services recommended by the U.S. Preventive Services Task Force.

Following the introduction of Meaningful Use, specifically Stage 1, medical providers are required by the Department of Health & Human Services to remind patients of preventive and follow-up care using the patient-preferred communication methods.

How is this objective being received?  The Profitable Practice set out to learn more about the preventive care challenge and what’s helping to reduce it.

Their Findings:

In a 2014 survey sent to patients 65 or older, nearly 80% said an automated patient reminder would cause them to schedule a preventive services appointment.patientengagementrx

The communication methods used to remind patients of these matters were also important.  The survey revealed:

As could be expected, the bulk of patients over 65 prefer a phone call, but the overwhelming majority (88%) prefers an electronic communication method in general for automated patient reminders.

Has your medical practice encountered a problem with preventive screening?  It may be time to evaluate the way(s) in which you remind patients about the importance of these appointments.

Alert Solutions helps medical practices nationwide automatically recall patients for preventive and follow up care.  We can help you, too!  Download our Patient Communication Brochure today to learn more.

Alert Solutions' Patient Communication Suite Download Our Brochure!

Topics: follow-up notifications, automated patient notifications, Medical, patient communication

Improve Patient Communication with Follow-Up Notifications

Posted by Nina Russo on Thu, Dec 26, 2013 @ 14:12 PM

Patient communication is an important element in the healthcare industry.  From the time the patient enters the medical practice until the time they leave, there needs to be optimal communication between the patient and medical staff. But what happens after the patient leaves?  Although the patient is not face-to-face with medical staff, there should still be communication post appointment.  This follow-up communication is imperative for optimal patient engagement and maximizing patient satisfaction.

Think of it as a customer service effort.  For example, when you stay at a hotel you are greeted at the front desk and directed to your room.  Excellent customer service would be a courtesy call to your room shortly after your check-in to ensure you have everything you need.  This is the type of customer service that hospitals and medical practices are implementing in order to strengthen patient satisfaction and increase patient retention. PatientCommunication resized 600

One of the key elements in excellent post appointment communication with patients includes a follow-up notification.  These follow-up notifications can be via patients’ preferred communication methods, such as an email, voice call or SMS text message.  Follow up messages are designed to ensure that any questions the patient may have are answered efficiently. 

These follow-up notifications can enable two-way communication through a “hot key” press.  The follow-up notification can ask the patient to reply via the “hot key” if they have any follow-up questions which will allow them to be transferred to the necessary department or person.

Other than just a generic notification to a patient post appointment for questions, a follow-up notification can also be used for:

  • Medical Adherence:  Ensure  the patient has filled any prescribed medications, understands their medications and is taking the medication properly.  A study from William S. Middleton Memorial Veterans Hospital resulted in 11 percent fewer re-admissions due to the implementation of follow-up calls regarding medical adherence.

  • Lab Result Notifications:  Delivery of all lab results, even if they are not life-threatening, is an important part of improving patient care and increasing patient satisfaction.   Follow-up lab result notifications can guarantee that lab results are delivered to the patient quickly and reliably.  The delivery of these messages can also be tracked, ensuring the message was both received and acknowledged by the patient.

To learn more about improving patient communication and the benefits of automated patient notifications, download our brochure.

Alert Solutions' Patient Communication Suite Download Our Brochure!

Topics: follow-up notifications, Medical, patient communication, patient satisfaction

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