Patients who miss their scheduled appointments or fail to complete preventive screening are of particular concern to healthcare providers. If the patient is 65 years or older, the concern is even greater.
Unfortunately, keeping these patients engaged with their health has been somewhat of a challenge. CDC figures have indicated that more than 50% of patients 65 or older have not completed all clinical preventive services recommended by the U.S. Preventive Services Task Force.
Following the introduction of Meaningful Use, specifically Stage 1, medical providers are required by the Department of Health & Human Services to remind patients of preventive and follow-up care using the patient-preferred communication methods.
How is this objective being received? The Profitable Practice set out to learn more about the preventive care challenge and what’s helping to reduce it.
In a 2014 survey sent to patients 65 or older, nearly 80% said an automated patient reminder would cause them to schedule a preventive services appointment.
The communication methods used to remind patients of these matters were also important. The survey revealed:
- 48% prefer a phone call
- 26% prefer an email
- 14% prefer a text message
- 11% prefer a mailed post card or letter
As could be expected, the bulk of patients over 65 prefer a phone call, but the overwhelming majority (88%) prefers an electronic communication method in general for automated patient reminders.
Has your medical practice encountered a problem with preventive screening? It may be time to evaluate the way(s) in which you remind patients about the importance of these appointments.
Alert Solutions helps medical practices nationwide automatically recall patients for preventive and follow up care. We can help you, too! Download our Patient Communication Brochure today to learn more.