The endeavor to achieve good patient engagement is critical to every medical practice. While patient engagement gained traction as an emerging movement many years ago, there are still many challenges medical practices face in trying to achieve it.
What has helped tremendously for many is the use and evolution of technology – tools like automated patient communication solutions, online patient portals, and even social media have all created a culture of more engaged doctor/patient relationships than ever before.
To really understand the tremendous effect, take a look at these 3 significant ways technology has become vital to improving patient engagement:
Technology Reduces Time and Costs
Because of technology, paperwork is reduced, patient information is more accurate, and scheduling is more efficient. Through electronic medical records, online payment options, and automated patient notifications, staff is now freed up to focus more on what really matters – patient engagement and fostering a positive patient experience.
Technology Creates More Informed Patients
Patients who are engaged in their health are more likely to have better health outcomes. Technology has created more opportunities and resources for patients to utilize in order to become more informed. In fact, 1 in every 20 Google searches is for health-related information. While medical practices should strive to be the number one patient resource for accurate health information, they should still encourage behavior that demonstrates levels of patient engagement through use of online tools.
Technology Increases Patient Satisfaction
The combination of patients being more informed and having more resources at their disposal results in higher levels of patient satisfaction. Technology has helped to instill a larger sense of confidence in patients when it comes to their health. Factors like being able to research health information before and after their visits, easily communicating with their doctors via patient portals, and receiving automated patient notifications through their preferred communication methods are all technological advances that contribute to better patient communication and higher levels of patient satisfaction.
We can help! Alert Solutions helps medical practices automate important patient communications through multiple channels including email, voice, and text. Click here to learn more.